Questions, answered calmly

Three to five clear photos are a strong start: front, side, and any detail you especially love. Natural light and sharp focus help us see coat color and markings.

Need a checklist? See our Photo guide.

We study your photos closely and aim to capture recognizable details and character. Because every piece is shaped by hand in wool, small variations are part of the work—not a machine copy.

Making time is about 2–6 weeks. It starts after we receive usable photos. Shipping time is separate and depends on the service and destination.

No. DearTuft keepsakes can celebrate pets who are beside you today or remember pets you still carry with you.

Pieces are needle-felted by hand from soft wool fiber, shaped one detail at a time. Ceramics (when offered) are a separate line—see the product page for materials on each item.

Sizes vary by product (charms are smaller keepsakes; figures are fuller sculpted forms). Exact dimensions are listed on each product page so you can choose the presence that feels right.

Yes. We ship to customers outside the UK as well. Shipping options and timing appear at checkout and depend on your destination. See also our Shipping policy.

Tell us what feels off—markings, expression, posture—and we will work with you on adjustments within the handmade process. Email hello@deartuft.com with your order number and notes.

Keep it dry and away from sharp friction. Dust gently with a soft brush. Avoid soaking, washing machines, and high heat. Treat it like a handmade object you want to keep for years.

Custom work starts once photos are confirmed. If you need to update photos, a note, or shipping details, email us as soon as you can. Changes may not be possible after making has begun—see our Refund policy for custom-order terms.